Healthinc Support

Professional Support - Experience the Healthinc Difference

Do you need help from our experts?

Toll Free Phone 1800 882 443 (AU)

Our professional support team can assist your business planning, workflow and staff training needs. We offer comprehensive services in RIS & PACS systems, Image Delivery, Network Design, Workflow Design, Applications Training, Business Management Solutions and Patient/Referrer Portal Design.

Toll Free Phone 0800 004 254 (NZ)

A Toll Free 24/7 Support Number for New Zealand Customers

Toll Free Phone 800 901 478 (HK)

A Toll Free 24/7 Support Number for Hong Kong Customers

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Email support@healthinc.com.au

Your business depends on the quality of your equipment and you depend on getting the information and support you need - when you need it. At Healthinc, we understand your need for absolute reliability, that’s why you can count on us.

Submit a request for support via our Web Site

Download Healthinc Quicksupport

To enable our Technical Support Staff to assist you remotely, please open a Team Viewer session by clicking here.

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Submit Support Web Enquiry

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Healthinc's staff are great, very rarely do you meet people with a sound knowledge of billing in Australia. Healthinc understand the intricacies of Medicare. You can have a good product, but if you don't have people that understand local billing you've lost the game."

Andrew Teece

Chief Radiographer, SWAHS, Nepean Hospital

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The Healthinc Difference

Your business depends on the quality of your equipment and you depend on getting the information and support you need - when you need it. At Healthinc, we understand your need for absolute reliability, that’s why you can count on us.

By becoming a Healthinc customer you can be assured of the following;

  • Product installation is always performed by certified and highly trained IT professionals with extensive RIS, PACS, VNA and industry experience.

  • For large installations, you have the option of letting us handle the project management. Utilising Healthinc’s experience with the multiple stakeholders saves you time, money and effort.

  • Comprehensive hands-on training of key users, tailored to your specific needs, conducted at your site during installation and the option of further web based training for future training requirements.

  • A dedicated Toll Free 1800/0800 number to our Technical Support call centre.

  • The opportunity to take out a comprehensive Service Contract at the expiration of your equipment’s warranty period.

  • The opportunity to purchase Applications Support which allows your end users to maximize the system’s potential whilst giving you the flexibility to only pay for what you need.

  • Prompt and efficient customer service - every time.

  • Our commitment to always improving our service to you by regularly asking for your feedback and really listening to what you have to say.

Professional Support

Our professional support team can assist your business planning, workflow and staff training. We offer comprehensive services in Network Design, Workflow Design, Applications Training, Business Management Solutions and Human Resource Solutions.

Solution Service and Support

Your business depends on the quality of your equipment and you depend on getting the information and support you need - when you need it. At Healthinc, we understand your need for absolute reliability, that’s why you can count on us.

Support and Maintenance Contracts

All Healthinc solutions come with 12 months warranty and support as standard. At the end of the 12 month warranty period Healthinc can offer a license, support and maintenance agreement tailored to your business needs.

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CONTACT US:

 

Head Office - Australia

1/50 Yeo St

Neutral Bay NSW 2089

Phone:  1800 882 443  

Fax:     +61 2 9033 8686

New Zealand
75 Boston Road
Grafton, Auckland 1023, New Zealand

Phone:  0800 004 254

Fax:     +64 9 3350 443

HELPDESK SUPPORT:

 

8.00am – 5.00pm AEST Monday - Friday 
8.00am – 12.00pm AEST Saturday

Phone: 1800 882 443  AUSTRALIA

0800 004 254  NEW ZEALAND

800 901 478    HONG KONG

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