Last updated 7 October 2026
Healthinc Pty Ltd respects your privacy. This policy explains how we handle personal information in connection with this public website, enquiries, support contacts and our ordinary business relationships.
More specific privacy, security or contractual terms may apply to particular Healthinc products, services or customer arrangements.
Information we collect
Depending on how you deal with us, we may collect information such as your name, organisation, role, email address, telephone number and the contents of your enquiry or correspondence. We may also hold business contact information and records created through customer, supplier, partner or support relationships.
When you use this website, our hosting and security services may process technical information such as your IP address, browser or device information, referring page, pages requested, timestamps and diagnostic or security events.
Patient and sensitive health information
This public website and its contact form are intended for business, sales and support enquiries. They are not intended for patient records, clinical information or other sensitive health information.
If sensitive information is provided to us unexpectedly, we will handle it in accordance with applicable law and any relevant customer or service arrangements, and may delete it where it is not required.
How we collect information
We generally collect personal information directly from you when you submit a website form, email or call us, request support, meet with us, or otherwise communicate with Healthinc. We may also receive business contact information from an organisation you work with, a referral, a partner or another legitimate business source.
Technical website information may be collected automatically by our web hosting, security and diagnostic systems.
How we use personal information
We use personal information to respond to enquiries, provide support, manage customer and business relationships, communicate about our products and services, operate and secure our website and systems, improve our services, and meet legal or regulatory obligations.
We do not sell personal information.
Website analytics, cookies and similar technologies
The public website does not require you to create an account. Our hosting infrastructure may use essential technical mechanisms and retain request or security logs needed to deliver and protect the site.
We may use analytics or diagnostic tools to understand how the website is used and to improve its performance and content. Those tools may process information such as page views, referral information, browser or device details and approximate location. If our use of tracking materially changes, we will update this policy and provide any consent or choice mechanisms required by applicable law.
Who we disclose information to
We may disclose personal information to service providers that help us operate our business, such as cloud hosting, email, communications, IT, security, analytics and professional service providers. We may also disclose information where required or authorised by law.
We do not give service providers more personal information than is reasonably necessary for the services they perform for us.
Overseas processing
Some technology and service providers operate internationally, so personal information may be processed or stored outside Australia. The locations involved can vary according to the provider and service in use. Where Australian privacy law applies, we take reasonable steps in relation to overseas handling as required by that law.
Security and retention
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably required for the purpose for which it was collected, our legitimate business needs, contractual requirements or applicable legal obligations.
Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before acting on a request, and there may be circumstances in which applicable law permits or requires us to refuse access.
Privacy questions and complaints
If you have a privacy question, want to make a request, or believe we have not handled your personal information appropriately, please contact Healthinc at sales@healthinc.com.au or through our Contact Us page.
We will consider privacy complaints and respond within a reasonable period. If you are not satisfied with our response, you may have the right to raise the matter with the Office of the Australian Information Commissioner or another applicable privacy regulator.
Changes to this policy
We may update this policy when our website, services, providers or legal obligations change. The current version will be published on this page with its last-updated date.